GRAPHENE

Upper Plate Recovery

Every GRAPHENE Upper Plate is unique and personal. If lost or damaged, you can request NGRAVE to safely recreate a new custom upper plate.

GRAPHENE steel plate with a close-up of its engraved unique ID code

Each upper plate is unique

The “Ultimate Recovery Code” on your GRAPHENE Upper Plate is there in case of loss or damage. Each upper plate configuration is unique and personal. As NGRAVE (or any other third party) has no information on your lower plate, your Perfect Key remains safe.

GRAPHENE plate with a recovery icon: your code plus the NGRAVE key restores your backup

Secure recovery process

NGRAVE can only recreate your Upper Plate when you provide the Ultimate Recovery Code, as we do not store Upper Plate configurations. Your code, combined with a unique NGRAVE held private key, lets our team generate a single-use file of your Upper Plate configuration. Then, we can immediately manufacture the new plate in Belgium and ship it to you.

How to recover
Your Upper Plate

01. Locate your recovery code you previously stored.

Open book icon with a location pin

02. Order Upper Plate Recovery via NGRAVE store.

Shopping bag icon with a number 1 badge, representing placing an order

03. NGRAVE will contact you within 48 business hours.

48h icon with a circular arrow and chat bubbles, indicating a reply within 48 hours

04. NGRAVE will ship your new Upper Plate.

New GRAPHENE plate styled as an envelope with a delivery truck badge, showing it is shipped to you
GRAPHENE steel backup plate encircled by gold arrows, illustrating recovery

Recover your Upper Plate

We thought of every 'what if' to ensure you never lose access to your keys, all while maintaining the highest level of security throughout the recovery process.
Recover now