Upper Plate Recovery

Every GRAPHENE Upper Plate is unique and personal. If lost or damaged, you can request NGRAVE to safely recreate a new custom upper plate.

Each upper plate is unique

The “Ultimate Recovery Code” on your GRAPHENE Upper Plate is there in case of loss or damage. Each upper plate configuration is unique and personal. As NGRAVE (or any other third party) has no information on your lower plate, your Perfect Key remains safe.


Secure recovery process

NGRAVE can only recreate your Upper Plate when you provide the Ultimate Recovery Code, as we do not store Upper Plate configurations. Your code, combined with a unique NGRAVE held private key, lets our team generate a single-use file of your Upper Plate configuration. Then, we can immediately manufacture the new plate in Belgium and ship it to you.

How to recover

Your Upper Plate

01. Locate your recovery code you previously stored.


02. Order Upper Plate Recovery via NGRAVE store.


03. NGRAVE will contact you within 48 business hours.


04. NGRAVE will ship your new Upper Plate.


Recover your Upper Plate

We thought of every 'what if' to ensure you never lose access to your keys, all while maintaining the highest level of security throughout the recovery process.