Cancellation & Refund Policy

The NGRAVE terms and conditions (the “Terms”) govern your use of the NGRAVE website (the “Website”) and the associated Services, which are owned and operated by NGRAVE, a company registered as Ngrave.IO NV under Belgian company number 0700.252.896, having its registered office at Senator A. Jeurissenlaan 1156, 3520 Zonhoven, BELGIUM, (“Provider”, “we”, “us”, “our”).

By using the Website and Webshop, you acknowledge that you have read these Terms carefully and that you agree with them without reservation.

The Webshop allows you to order NGRAVE products (i.e. ZERO hardware wallet, GRAPHENE stainless steel backup plates and GRAPHENE extra bottom plates (the “Products”)). Below are some more details regarding NGRAVE's Cancellation & Refund Policy.

Order cancellation

Before your order's shipment, you have the right to withdraw from your Products by emailing your request to NGRAVE. To do so, please email us at

Order refund

After receiving the goods, you have the right to withdraw from your purchase of Products by emailing your request to within 30 days of receipt of the goods.

Please note that for a withdrawal to be eligible for a refund, the product must be returned in its entirety, including all original packaging, and in its original, undamaged condition. Additionally, the product must be complete and in a condition suitable for return. Items that have been used or cannot be returned to their original condition are not eligible for a refund. We reserve the right to refuse refunds on items that do not meet these criteria.

For Products, the thirty-day withdrawal period (or cooling-off period) commences from the day you, or a third party you designate other than the courier service, physically receive the item (or the last item in the case of a single order).

After exercising your right to withdrawal, you are obliged to send back the Products you received to:

  • NGRAVE, Spaces - Box 66, Rue Picard 7, bus 100, 1000 Brussel, Belgium

You will bear the shipping costs for sending back the Products. After review of the completeness of the return, NGRAVE will proceed to the reimbursement of the Products using an International Bank Account Number (IBAN) or Paypal.

For cryptocurrency payments, reimbursement will be made in cryptocurrency equivalent to the initial purchase value in euros. We reserve the right to postpone the refund until receipt of the item or until you provide evidence of its shipment, whichever occurs first. 

The refund policy doesn’t apply to pre-orders. If you pre-ordered (May 2021 - November 2021, before the ZERO was launched) you can’t cancel your order and apply for a refund anymore.