Shipping Policy

The NGRAVE terms and conditions (the “Terms”) govern your use of the NGRAVE website (the “Website”) and the associated Services, which are owned and operated by NGRAVE, a company registered as Ngrave.IO NV under Belgian company number 0700.252.896, having its registered office at Senator A. Jeurissenlaan 1156, 3520 Zonhoven, BELGIUM, (“Provider”, “we”, “us”, “our”).

By using the Website and Webshop, you acknowledge that you have read these Terms carefully and that you agree with them without reservation.

The Webshop allows you to order NGRAVE products (i.e. ZERO hardware wallet, GRAPHENE stainless steel backup plates and GRAPHENE extra bottom plates (the “Products”)). Below are some more details regarding NGRAVE's Shipping Policy.

Ordering & Shipping

After filling out your shipping and payment information, you will be asked to review and submit your order. An email will confirm that your order has been placed.

You will be required to pay any import or other fees, taxes, and duties that may be levied. The shipping amount will be calculated upon checkout and will be denominated in euro. No shipping costs are applicable on orders over 300 euros.

After placing an order, we will ship your order as soon as stock and inventory may be available. Delivery may be postponed for reasons of force majeure, including but not limited to late or faulty delivery of our stock by our suppliers, strikes, fire and other natural disasters, and disruptions of the electricity or telecommunications.

Delivery times are provided for information purposes only and may vary depending on the third party courier service. Provider cannot be held liable for delays caused by circumstances outside its control including delays of courier services. The risk of loss and damage to Products is transferred to you upon delivery (i.e. when you physically take possession of the Product, or when the Product is physically delivered to the location you have designated).

Payment methods

The ordering, checkout and payment procedure are handled through Shopify and associated payment gateways. You can pay using either debit/credit card, Paypal, Apple Pay, Google Pay, or BitPay. Specific payment terms may apply depending on your choice of payment method.

Costs, fees and taxes

For deliveries outside the European Union, please note that some countries or states may apply customs duties, import taxes or other taxes, the payment of which is your exclusive responsibility. Therefore, when placing an order, it is your responsibility to ensure with the local authorities that you comply with any prior formalities and / or payment of duties and taxes of any kind related to the import of the Products.


We took all measures to lower the odds of your package getting stuck at customs. However, some countries will require the recipient to pay additional import fees before releasing the package. For more details please refer to the dedicated page.


When having doubts, complaints or questions regarding the ordering and shipping of our products, you can always contact us at

Shipping FAQs

Do you ship worldwide?
When will I receive my package?
Will I have to pay custom duties?