Terms and conditions

Last edited: April 24th 2024

The present terms and conditions (the “Terms”) govern your use of the NGRAVE website https://ngrave.io (the “Website”) and the associated Services such as but not limited to the NGRAVE LIQUID app (the “App”), which are owned and operated by NGRAVE a company registered as Ngrave.IO NV under Belgian company number 0700.252.896, having its registered office at Senator A. Jeurissenlaan 1156, 3520 Zonhoven, BELGIUM, support@ngrave.io (“Provider”, “we”, “us”, “our”).

These Terms outline our relationship with you, as supplemented by our Privacy Policy and Cookie Policy. By using the Services, you agree to be bound by the following Terms and all applicable laws and regulations.

0. In General

0.1. Any notion starting with a capital is defined in this clause or by explicit reference in these Terms. The following notions are defined as stipulated below:

− Consumer: the customer acting as a natural person outside the purposes of his/her business to which Provider sells and/or delivers Products and Services.

− Intellectual Property Rights: all intellectual property rights, including but not limited to the underlying rights of all brands, logos, trademarks, internet domain names, models and designs, patents, copyrights (including all rights relating to software) and moral rights, rights relating to databases, semiconductor topographies, knowhow, and other rights, as well as all other industrial and intellectual rights, in any case independent from whether or not they have been registered and with the inclusion of registration applications as well as all equivalent rights or means of protection leading to a similar result anywhere in the world.

− Product(s): any product designed, developed, manufactured, marketed, distributed, provided, licensed, or sold at any time by the Provider including the ZERO hardware wallet, GRAPHENE stainless steel backup plates and GRAPHENE extra bottom plates and other accessories and products as they become available.

− Services: provision of the Website, the App and the Webshop by the Provider

−Third Party Services: services, whether or not offered through our Services, provided by any third parties such as crypto exchange services, which may be subject to specific terms and conditions.

− User (“you”, “your”): the natural person who makes use of the Services and who is legally competent in User’s own jurisdiction to enter into binding agreements.

− Webshop: means NGRAVE’s Webshop for the online sale of Products, consultable at https://shop.ngrave.io. For more information about the use of the Webshop, please consult our Webshop Terms and Conditions, consultable at https://shop.ngrave.io/policies/terms-of-service 

0.2. Upon acceptance these Terms shall constitute the one and only agreement (“Agreement”) between User and Provider. The Agreement will not be archived by the Provider.

0.3. These Terms supersede any other other related requests, verbal or in writing, to submit an offer, proposal, proposition, guarantee, warrant, agreement, communication or commitment. You acknowledge that you have not accepted these Terms based on a communication, presentation, commitment, warrant or guarantee to which Provider has not agreed in writing.

0.4. You agree that your terms and conditions, nor those of any third party with whom you are affiliated, will not apply in any way in relation to the provision of the Services.

0.5. These Terms will apply in favor of any subcontractor or third party on which Provider relies for the provision of the Services.

0.6. Provider reserves the right to modify or rectify these Terms at any time. If this is the case, Provider will inform you of these changes in a timely manner (i.e. not later than two months before the date of the intended entry into force of the modified Terms) via email, Website and/or the App. The User may object to the modified Terms before the date of the intended entry into force. If the User does not accept the modified Terms, the User must terminate this Agreement free of charge by immediately stopping using our Services before the modified Terms will apply. However, if the User does not object to the modified Terms and continues to use the Services, the User is deemed to have accepted the modified Terms without reservation.

0.7. The language of the Agreement and of all communication and interaction between you and Provider in relation to the Services shall be English.

1. Security and disclosure 

1.1. Be careful to keep your crypto security credentials in a safe place. You will need it throughout the life of the Products and Services. You alone have control of it and without it your risk losing access to your crypto assets. 

1.2. Your crypto recovery credentials are necessary to access your crypto assets. You may need it at any time:

  • If you lose a Product or it is stolen;

  • If your Product breaks down or is accidentally damaged;

  • If you forget the access pin to your Product;

  • If there is a firmware update, especially for security reasons;

  • If you need to recover your crypto assets to migrate them to another type of wallet; or

  • Any other reason.

1.3. Your crypto recovery credentials are a key component of the security system for the sensitive content secured by your Product. It must be kept secret at all times.

1.4. If your credentials are accidentally lost or disclosed, it is important for you to note that: 

  • For security reasons, the Provider does not hold any backup copies of your credentials;

  • You may no longer be able to access your crypto assets – permanently; and

  • You run the risk that anyone (in possession of your credentials) will be able to access your crypto assets in order to misappropriate them and associate them with their own and private key. 

1.5. Products and Services have been designed by Provider to enable you to easily secure and manage your crypto assets. Before using our Products, it is important to fully understand the specific risks and operating rules of the crypto asset market.

2. Description of the Services

The Website

2.1. The Website provides general information on NGRAVE, its Products and Services.

2.2. We strive to offer you correct information on our company and on our Products and Services through the Website. Given that the Website is constantly improved and updated, some of the content may not always be fully correct or up-to-date and may be subject to changes. We therefore deny any responsibility for the reliability of the content on this Website.

2.3. The Website may contain links to third-party websites. We have no control over the content of those websites and thus cannot be held liable therefore.

2.4. The information and content offered on the Website serves a general purpose. It therefore cannot be construed as offering you information tailored to your specific needs.

2.5. When having doubts or questions regarding the content of this Website, you can contact us at support@ngrave.io.

2.6. We reserve the right to block access to the whole or parts of the Website or to limit the use thereof without prior notice. This may, for instance, be needed for maintenance purposes or when updating the Website’s content.

NGRAVE Webshop

2.7. The Webshop https://shop.ngrave.io allows you to order Products.

2.8. This order is covered by the applicable legal warranties regarding conformity of the Products. If a warranty is mentioned in the description of a Product, your statutory rights in this respect remain in force. Provider warrants that the Products comply with the Agreement, the specifications mentioned in the offer and the Webshop, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the Agreement. Upon delivery of the Products the User shall immediately take receipt of these Products and carefully examine whether the Products supplied correspond to what is stipulated in the order confirmation or pro forma invoice. Every complaint on account of visible defects must be submitted to Provider in writing via support@ngrave.io, at the latest within 30 days following the receipt of the Products, with reference to the order number. If the User fails to notify Provider within the aforementioned period, his/her right to claim such an irregularity or defect will lapse. These complaints shall not suspend the payment obligations of the User. The notification of the User shall at least contain a clear and accurate description of the complaints with regard to the defects the User invokes, and preferably photographs of the defects. User acknowledges that Provider’s Refund Policy does apply to the Agreement. 

2.9. After filling out your shipping and payment information, you will be asked to review and submit your order. An email will confirm that your order has been placed.

2.10. You will be required to pay any import or other fees, taxes, and duties that may be levied. The shipping amount will be calculated upon checkout and will be denominated in euro. No shipping costs are applicable on orders over 300 euros.

2.11. After placing an order, we will ship your order as soon as stock and inventory may be available. Delivery may be postponed for reasons of force majeure, including but not limited to late or faulty delivery of our stock by our suppliers, strikes, fire and other natural disasters, and disruptions of the electricity or telecommunications. 

Delivery times are provided for information purposes only and may vary depending on the third party courier service. Provider cannot be held liable for delays caused by circumstances outside its control including delays of courier services. The risk of loss and damage to Products is transferred to you upon delivery (i.e. when you physically take possession of the Product, or when the Product is physically delivered to the location you have designated).

2.12. The ordering, checkout and payment procedure are handled through Shopify and associated payment gateways. You can pay using either debit/credit card, Paypal, Apple Pay, Google Pay, Crypto.com or BitPay. Specific payment terms may apply depending on your choice of payment method.

2.13. For deliveries outside the European Union, please note that some countries or states may apply customs duties, import taxes or other taxes, the payment of which is your exclusive responsibility. Therefore, when placing an order, it is your responsibility to ensure with the local authorities that you comply with any prior formalities and / or payment of duties and taxes of any kind related to the import of the Products.

2.14. When having doubt, complaints or questions regarding the ordering of Products, you can contact us at support@ngrave.io. For more information about the right of withdrawal or the refunds, please refer to article 5 of these Terms.

The App

2.15. The App allows you to visualize, send and receive your crypto, tokens and NFTs on different blockchains.

2.16. The Provider may incorporate, reference and/or provide access to Third Party Services. For instance, buy, sell and crypto to crypto exchange (“swap”) services are Third Party Services. You agree that your use of Third Party Services is subject to separate terms and conditions between you and the third-party identified in the App. 


For ease of reference, a list of links to Third Party Services terms and conditions is available below. Provider does not guarantee that such a list is comprehensive and it’s your responsibility to review and understand the applicable terms and conditions before using a Third Party Service:

2.17. By using the App and any associated products or services, the User acknowledges and agrees that they are solely responsible for their investment decisions and actions. The User expressly understands and accepts that the Provider and any Third Party Services associated with the App do not provide financial or investment advice. The User takes full autonomy and assumes all risks and liabilities related to the use of the App and any other products provided by the Provider. 

The Provider disclaims any responsibility for financial losses or adverse outcomes resulting from the User's decisions, transactions, or activities conducted through the App or related products. It is the User's sole responsibility to conduct thorough research, seek independent advice, and make informed decisions regarding their cryptocurrency investments.

2.18. The Provider strives to maintain the availability and functionality of the App and associated products; however, the User acknowledges that technical issues, maintenance, or unforeseen circumstances may result in temporary unavailability, downtime, interruptions, or disruptions in the operation of the Services. The User expressly understands and agrees that the Provider is not liable for any losses, damages, or inconveniences incurred due to such downtime or disruptions. In addition, while the Provider endeavours to provide accurate and up-to-date information through the App, the User acknowledges that data inaccuracies, errors, or delays may occur. 

In the event of any inaccuracies or errors in the data provided, the Provider shall not be held responsible for any resulting losses, damages, or consequences. Users are urged to independently verify critical information and exercise caution in their decision-making. To the maximum extent permitted by applicable law, the User assumes full responsibility for any reliance on the data provided by the App, and the Provider disclaims any liability for losses arising from inaccuracies or errors in the data. Users are encouraged to take appropriate precautions and consider potential risks, including but not limited to market fluctuations, during periods of service interruption. The User acknowledges that the Provider has no obligation to compensate for any losses incurred during downtime or due to data inaccuracies, and the User's use of the App and associated products is at their own risk.

2.19. In order to obtain full access to our App, you must complete the set up of your Products. You will be asked to set up an account specific to you ("Account") by choosing the App provided by us under the Terms and pricing. By downloading and setting up your app you agree to pay the fees ("Fees"). Prices may vary. 

2.20. By using the App Third Party Services, you agree to pay any applicable fees associated with the use of services to the Third Party Services and/or NGRAVE. These fees may include, but are not limited to, transaction fees, conversion fees, and service fees. NGRAVE reserves the right to charge these fees directly to you or through the Third Party Services integrated within the App. You acknowledge and agree that NGRAVE and the Third Party Services may revise Fees.

2.21. In order to log in to, and/or participate in the App offered, you must be eligible and agree to the terms set forth below. Failure to qualify and continuously comply with any of the following terms constitutes a violation of these Terms and may result in the termination of your Account and permission to use the App. In particular, you agree that:

  • Your Account is solely for your use and may not be used by any third party. You may not allow any third party to use your Account, password, login or sync ID to access or use the App, or for any other purpose. We take no responsibility for any third party access to your Account. You accept responsibility for all activities that occur under your Account. You are responsible for the security of the password you use to access the Services and for all activities or actions under your password, whether your password is with our App or with a Third Party Service;

  • You have verified and determined that your use of the the App does not violate any law or regulation in any jurisdiction applicable to you. It is your sole responsibility to ensure that this is the case;

  • You will not use the App for fraudulent or otherwise illegal purposes;

  • You will not mask your identity in any way, including, but not limited to, IP masking or accessing the App through any type of proxy server.

2.22. You will ensure that all use of your Account is in full compliance with these Terms. 

2.23. In case of doubt, complaints or questions regarding the App, you can contact us at support@ngrave.io.

3. Obligations of the User

3.1. You can link the Website only in accordance with these Terms and without causing damages to NGRAVE. This means that such linking may not damage our business, may not cause you to gain unfair benefit from our reputation and may not deceitfully imply or suggest our connection to, approval of or endorsement of the linked websites, pages or contents thereof.

3.2. You may not undermine the integrity of the underlying systems of the Services, including but not limited to using worms or other forms of malicious and/or harmful code or components, or by limiting access to the whole or parts of the Services.

3.3. Violation of these Terms by User can result in the immediate termination of the Agreement, without prior notice.

3.4. You will ensure that all use of our Services is in full compliance with these Terms. 

3.5. You agree to use the Services only for its intended purpose, and you will not:

  • sublicense, lease, rent, lend, distribute or otherwise transfer the Services to any third party;

  • decompile, reverse engineer, disassemble or otherwise derive the source code of the Services;

  • use or copy the Services, except as expressly permitted in these Terms;

  • use the Services to generate unsolicited email advertisements or spam;

  • modify, remove or render illegible any copyright notice, digital watermark, proprietary legend or other notice contained on the Services.

  • intentionally distribute worms, Trojan horses, corrupt files or other items of a destructive or misleading nature or use the Services for illegal, invasive, infringing, defamatory or fraudulent purposes;

  • remove or in any way circumvent technical or other protection measures on the Services.

4. Warranty and liability

4.1. You warrant that you will abide by and respect these Terms and any additional guidelines with respect to our Services. 

4.2. The Services are provided to you “as is” and “as available” and without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Provider makes no representations or warranties on any website or websites "linked" to the Services. Provider does not warrant that the Services will be available, uninterrupted, error-free, or free of viruses or other harmful components. 

4.3. Provider is not responsible for input errors that the User did not correct before confirming the order of Products.

4.4. Provider reserves the right to make any material and non-material changes to the functionalities and availability of the Services at all times and at its own discretion. Provider will notify the User of material changes with respect to the App (i.e. changes that materially affect the core functionalities of the App) via e-mail or via notification in the App. These changes will enter into force fifteen (15) calendar days after written notice from User to the Provider. 

4.5. Provider does its best to develop the Services, and provide you the Services to the standards that may be expected from a professional service provider in the sector. You understand and accept, however, that the Website should only be construed as an informational tool and does not constitute professional advice of any kind from which any rights or warranties can be derived.

4.6. Provider is not responsible and cannot be held liable for any shortcoming of Third Party Services on which the Services rely but which are beyond Provider’s control (e.g. services provided by third party applications, telecom providers or payment service providers).

4.7. Provider shall not be liable for any indirect, unforeseeable, incidental, consequential damage, including but not limited to, loss of data, financial or commercial damages, loss of profit or income, lost opportunities, lost savings, damage due to business discontinuity, reputational damage and damage from legal proceedings initiated by third parties against you.

4.8. To the maximum extent permitted by applicable law, the maximum, aggregate liability of Provider shall in no event exceed to EUR 300. The aforementioned limitations will not apply to Provider’s liability resulting from (i) fraud or deceit, and/or (ii) wilful misconduct.

4.9. Where you are acting on the statutory guarantee of conformity, as a Consumer: 

  • you benefit from a period of two years from delivery of the Product to act against Provider in the event of a non-conformity with the Product that we have sold you (and the digital elements it contains);

  • you may choose between the Product's repair or replacement. Provider may not proceed with what you choose if the request to bring it into conformity is impossible or results in disproportionate costs;

4.10. You agree to defend, indemnify and hold harmless Provider, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors and contractors (the "Indemnified Parties") from and against any and all liability, loss or damage, costs or expenses, including but not limited to court costs, attorneys' fees, and any awards or damages caused by, in connection with or incidental to: (a) your use of our Services; or (b) other third party services offered through the Services.

5. Right to withdrawal

5.1. You have the right to withdraw from your purchase of Products by emailing the Provider at support@ngrave.io within 30 days of receipt of the goods.

Please note that for a withdrawal to be eligible for a refund, the product must be returned in its entirety, including all original packaging, and in its original, undamaged condition. Additionally, the product must be complete and in a condition suitable for return. Items that have been used or cannot be returned to their original condition are not eligible for a refund. We reserve the right to refuse refunds on items that do not meet these criteria.

5.2. For Products, the thirty-day withdrawal period (or cooling-off period) commences from the day you, or a third party you designate other than the courier service, physically receive the item (or the last item in the case of a single order). 

5.3. After exercising your right to withdrawal, you are obliged to send back the Products you received to NGRAVE, SPACES - Box 66, Rue Picard 7, bus 100, 1000 Brussels, Belgium. You will bear the shipping costs for sending back the Products. After review of the completeness of the return, we will proceed to the reimbursement of the Products using an International Bank Account Number or Paypal. More information about the refunds is available in our Refund Policy: https://ngrave.io/en/cancellation-refund-policy

5.4. For cryptocurrency payments, reimbursement will be made in cryptocurrency equivalent to the initial purchase value in euros. We reserve the right to postpone the refund until receipt of the item or until you provide evidence of its shipment, whichever occurs first. 

5.5. You are only liable for any decrease in the value of the item resulting from handling beyond what is necessary to ascertain its nature, characteristics, and proper functioning.

6. Termination

6.1. Where applicable, the Agreement will remain in effect until terminated. The intent to terminate the Agreement shall be communicated via email at support@ngrave.io.

6.2. Without prejudice to its other rights available by law or under the Agreement, Provider may at its own discretion either terminate this Agreement with immediate effect or suspend the execution of this Agreement, deny or restrict access to the Services at any time if the User materially breaches this Agreement. The duration of any suspension by Provider will be until you have cured the breach which caused such suspension or limitation.

6.3. Provider may also suspend the execution of this Agreement, deny or restrict access to the Services at any time:

  • if Provider becomes aware of facts that jeopardize the relationship of trust between the User and Provider or that harm or threaten to harm the Provider’s reputation;

  • in case of a reasonable suspicion of fraud or of a risk of improper or fraudulent use of the Services; 

  • in the event of technical issues; or

  • for any other objective security reason.

6.4. Upon the termination of these Terms for any reason whatsoever in accordance with the provisions of these Terms, at the moment of effective termination: (i) you will no longer be authorized to access or use the Services or otherwise use any of the features or results offered by or through the Services; (ii) Provider shall sanitize and destroy all relevant personal data related to you, within thirty (30) calendar days upon termination of these Terms in a secure way that ensures that all personal data is deleted and unrecoverable. Personal data that needs to be kept to comply with relevant legal and regulatory retention requirements may be kept by Provider beyond expiry of the period of thirty (30) calendar days as long as required by such laws or regulations and (iii) all User rights and obligations on the Services granted under these Terms will terminate.

7. Intellectual Property Rights

7.1. Provider remains at all times holder of all Intellectual Property Rights related to the Services and its  content – including all appurtenances. No rights are granted to you hereunder other than as expressly set forth herein.

7.2. Provider grants you a non-exclusive, non-transferable and non-sublicensable right to use the Services for the duration of the Agreement, subject to the limitation set forth in these Terms and any other limitation communicated by us to you in writing. Provider does not transfer in any way as part of this Agreement any ownership to its Intellectual Property Rights.

7.3. Considering the provisions of the preceding clause, you shall not copy, analyze, decompile, make public, distribute, transfer to third parties, or change any content encumbered with Intellectual Property Rights unless expressly permitted by Provider.

7.4. Each use by you of any material protected by Intellectual Property Rights or other rights of third parties, happens on your full and sole responsibility and you will indemnify and hold Provider harmless against any possible legal action of third parties with regard to violation of their rights. You acknowledge and accept that Provider exercises no power of control nor any advisory powers with regard to any rights, including Intellectual Property Rights, held by third parties.

8. Personal data processing

8.1. Provider processes your personal data as data controller for the provision of the Services, in accordance with its Privacy Policy, available at https://ngrave.io.

8.2. This Privacy Policy provides natural persons whose personal data are processed by the Provider with all legally required information regarding the personal data the Provider processes about them, the reasons for which their personal data are processed and their rights in relation to such processing.

9. Miscellaneous

9.1. The provisions of these Terms do not impede nor restrict any rights a User might enjoy under applicable law.

9.2. Provider will be entitled to rely at its own discretion on subcontractors for the fulfillment of its obligations under this Agreement. The Agreement with respect to Provider cannot be construed as being of a strictly personal nature. All rights and obligations with respect to Provider in the frame of this Agreement can be transferred in whole or in part to a third party without the consent of the User.

9.3. You are not allowed to transfer your rights and obligations under this Agreement to anyone else, unless the Provider agrees in writing to such transfer.

9.4. This Agreement by no means entails a curtailment or waiver of any rights of Provider under statutory law.

9.5. Whenever possible, the provisions of these Terms shall be interpreted in such a manner as to be valid and enforceable under the applicable law. However, if one or more provisions of these Terms are found to be invalid, illegal or unenforceable, in whole or in part, the remainder of that provision and of these Terms shall remain in full force and effect as if such invalid, illegal or unenforceable provision had never been contained herein. Moreover, in such an event, Provider shall amend the invalid, illegal or unenforceable provision(s) or any part thereof and/or agree on a new provision, in such a way as to reflect insofar as possible the purpose of the invalid, illegal or unenforceable provision(s).

9.6. This Agreement is governed by Belgian law. You agree to try and solve any dispute regarding this Agreement through negotiations. Should negotiations fail, then all disputes concerning the validity, interpretation, enforcement, performance and termination of this Agreement shall be submitted to the exclusive jurisdiction of the Dutch-speaking courts of Brussels.

9.7. If, due to circumstances beyond the control of Provider, it is unable to continue with the performance of its obligations or is simply made more expensive or difficult, Provider and the User undertake to negotiate, in good faith and fairly, within a reasonable time, an adjustment to the contractual conditions, this in order to be able to restore the balance. In the absence of agreement, within a reasonable period of time, either party may invoke the termination of the contractual relationship that binds them, without compensation or indemnity of any kind.

9.8. As a Consumer, you can make use of alternative dispute resolution, allowing you to settle a dispute regarding an online order without the intervention of a court of law. You can make use of the Belgian federal Consumer Ombudsdienst (Koning Albert II-laan 8 bus 1, 1000 Brussel, Tel.: +32 2 702 52 20, Fax: +32 2 808 71 29, E-mail: contact@consumentenombudsdienst.be, or using the online form: https://consumerombudsman.be/en/complaint-form), or of the European online dispute resolution platform (http://ec.europa.eu/odr/).